Member Customer Service Officer (Inbound Call)

本帖最後由 yelloworange12 於 18-10-18 17:33 編輯

Responsibilities:- Provide best-in-class quality service to programmed members in order to satisfy the needs and retain loyalty- Handle requests promptly, accurately and professionally- Effectively identify members’ needs by probing and providing appropriate solutions- Summarize comments for service improvements
Requirements:-Minimum Form 5 or Secondary School graduate with pass in English, plus 1 year’s working experiences in customer/member service industry preferable- Good command of both written and spoken English, Cantonese and Mandarin, fluency in one other foreign language is an advantage- Good interpersonal and listening skills

Package:- 5-week comprehensive and structured training- 5-day work week (Shifted)- 14 days’ paid annual leave- Monthly Performance Incentive- Medical Coverage

Salary: $13,500 - $16,000
工作職責- 為會員提供優質服務及滿足客戶要求- 處理有關機票的報價和行程安排及其他一般查詢- 專業和準確地處理客戶的查詢問題- 妥善地處理客戶的投訴和提供解決方案- 反饋會員對服務改進的意見
工作要求- 1年經驗- 良好粵語 普通話 英語優先; - 懂讀寫中文英文- 能獨立工作- 良好的聆聽和溝通技巧- 善於解決問題- 擁有客戶服務經驗優先
薪金: $13,500 - $16,000每週工作5天輪班 輪休

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